Support

For help with qb2odoo, write to nko@odoo.com. Include the migration's name and what you were doing; never send passwords, API keys or the connector password.

Common questions

How do I get access?

An administrator of this installation invites you by e-mail address.

Does qb2odoo change my QuickBooks company?

No. It only reads.

How do I disconnect QuickBooks Online?

On the migration's Source step choose “Disconnect from QuickBooks”, or in QuickBooks Online go to Settings → Apps and disconnect qb2odoo.

My Odoo database is on Odoo Online and the API key is refused.

Not every Odoo Online plan allows external API access. Create a new database for the migration: it starts as a trial, which accepts API keys. Choose the plan after the migration.

The Web Connector says it can't connect.

QuickBooks must be open as Admin in single-user mode, the connector password must be entered and saved in the Web Connector, and this site must be reachable over HTTPS from that computer.

Can a migration be undone?

Yes. Use “Undo migration…” at the top of the migration. It removes exactly what qb2odoo created in Odoo.